TERMS & CONDITIONS: KEY POINTS
• Payment is required in advance. For a stay of fewer than 28 nights, full payment will be taken; for a stay of 28 nights or over, we invoice at 28-day intervals.
• Extensions to any bookings can be made at any time and this is subject to availability, there are no extra administration charges, but payment must immediately be made in full for any alterations.
• Cancellations must be confirmed in writing or by email, and it is the booker’s responsibility to check that the email has been received by us.
• Charges for cancellation or the shortening of a booking are set out below: If notice is received more than 7 days before the check-in date, there is no charge. If notice is received less than 7 days before the check-in date OR after check-in, there can be NO REFUND.
• The number of persons permitted to occupy the room is limited to the number of beds available; however, an additional bed can be requested at an extra charge subject to availability. Any person under 18 must be accompanied by a responsible adult, i.e. parent or guardian.
• Check-in is available from 3 pm; the collection point and key box codes for keys is indicated on your check-in information sheet.
• Check-out is before 11 am on the day of departure; the keys must be returned to the allocated key safe box before 11 am. A full day’s rental will be charged for late check-out, and the failure to return all items provided will incur relevant costs.
• The accommodation and accommodation contents are the responsibility of the occupier, the accommodation should be left in a reasonable, clean and tidy state, or there will be additional charges on departure at a minimum of £50. Any damage should be reported immediately, and the cost of repair or replacement must be paid by the occupier.
• At the end of the stay, the room must be returned in the same condition as at the beginning of the occupancy – a clean and tidy condition. Failure to do so will result in an immediate charge of £50 plus – according to the nature of the deep clean required.
• Rooms cannot under any circumstances be used for partying or playing loud music. Music cannot be played between 10 pm and 8 am.
• Smoking is not permitted in any part of our properties. There are open garden areas available where smoking is permitted. Smokers are required to dispose of any smoking related litter responsibly.
• No pets of any kind are permitted at the properties.
Please note, it is not suitable for service pets to stay at the Manchester property as there is a resident dog at the address.
• StayAgain has the right to terminate a booking at any time as a result of breaching any of the terms and conditions set out in this document, unsociable behaviour towards other guests or hosts, mistreatment of the property or any criminal activity.
• All bookings are subject to these terms and conditions; these are deemed to have been accepted in full by the occupier and all persons in the party.
Payment of deposit or room fee also indicates full acceptance.
• Parking – Our properties have street parking available, please ensure you park legally and considerately during your stay.
There are no parking restrictions at the Manchester property.
A Parking Permit is required at the Leicester property, this is a paperless system, which is free of charge and will be arranged by the host on arrival. The vehicle registration details are required for the host to arrange this.
StayAgain will not be liable for any parking fines incurred during your stay.
FULL TERMS & CONDITIONS
1. BOOKING & PAYMENT PROCEDURE
All payments are due in advance of occupation. Credit card details will need to be held on the system to cover any damages. We always notify you before using the card. Bookings will be confirmed on receipt of payment. Upon receipt of the appropriate payment, we will send you written confirmation of your booking by email only, detailing the total cost of your stay, the amount paid and, where necessary, how much remains to be paid.
If you alter your booking
If you wish to alter your booking (e.g. change the dates of your stay or the accommodation requested), we will use all our reasonable efforts to comply with your request, however, you will be obliged to pay for any additional expenses that are incurred as a result. If you decide to change your stay in any way once it has commenced (e.g. change accommodation or the duration of your stay), we accept no liability for any loss, damage or additional expense, and we cannot guarantee a refund of any costs already paid by you.
If we cancel your booking
In the unlikely event of your booking having to be changed or cancelled, we will contact you (by telephone and/or email where reasonably possible in the case of a significant change or cancellation) as soon as is reasonably practical to explain what has happened and inform you of the cancellation or change. We will then refund your deposit and any other sum you have paid to us, which shall constitute a full settlement.
If we alter your booking
If it is necessary to alter the confirmed itinerary before departure, we will use all reasonable efforts to notify you as soon as possible. If these alterations are unacceptable, you may cancel that part of your booking that relates to the alteration and receive a full refund for that part of the booking, which shall constitute a full settlement.
3. FACILITIES & SERVICES
A full inventory of furniture, equipment and utensils can be provided upon request. Please note; no items must be removed from the properties during your stay.
• Cleaning
The weekly rental includes a bimonthly housekeeping service, including basic cleaning and bed linen and towel change.
• Utilities
Unless otherwise specified, the prices quoted for all serviced accommodation include heating, electricity, gas, water, internet services and television.
The televisions have various channels available; we are happy for guests to log into their profiles to access streaming channels. Guests are not permitted to use host profiles to sign up for additional services, or films which require additional payment.
• Storage
Storage facilities for luggage and personal belongings is available in Manchester on request. Storage access is only available whilst the hosts are present and the hosts are not liable for any damage or loss of property whilst using the storage options available.
There are no storage options currently available in our Leicester property.
• Post
This includes any post or packages; our properties should not be used as a postal address by any of guests, unless approved by the host in advance.
There are a number of postal drop boxes (Amazon, Evri, InPost, etc) located near to each of our properties.
StayAgain are not liable for the loss or damage of any post or packages sent to any of our properties.
No mail will be forwarded unless agreed with the host.
• Interruption to Services
We endeavour to ensure that all guests have a hassle-free stay. However, we cannot guarantee or be held responsible for the failure or interruption of services to the room or building that are outside of our control, this includes the electricity, water, heating, television, internet and also any disruption or noise as a result of repair works being carried out in the vicinity. These services are inclusive of your booking, and thus any issues do not qualify for any form of refund. However, when we are notified of any interruptions, we will endeavour to rectify any services as soon as possible.
4. NUMBER OF OCCUPANTS
The number of persons permitted to occupy the room at any one time is limited to the number of beds available, and the number agreed on your booking form. Additional beds are available on request in Manchester, for a small extra charge, subject to availability.
Under no circumstances may anyone other than the persons specified in the booking occupy the room except by prior written agreement.
The rooms cannot be re-let/sublet to any other group/party without the written approval of StayAgain. StayAgain reserve the right to refuse admittance to the room to the occupier and their party if they are in breach of this condition.
5. PETS
Regrettably, pets of any kind are not permitted in our properties.
Service animals are permitted in Leicester on request.
Service animals are not permitted in Manchester due to a resident dog at the property. Service dogs may be considered on request, with approval from host.
Guests are responsible for cleaning up and maintaining the wellbeing of the animal at all times. StayAgain are not liable for any loss or injury incurred to any service animal during the stay.
The guest is liable for any infringement of this rule by any of the guest’s occupants.
6. CHECK-IN, CHECK-OUT & KEYS
The rules for check-in and check-out are set by StayAgain. All accommodation is usually available for occupation after 3:00 pm on the day of arrival when your keys will be available to collect from the key collection point indicated on your check-in information sheet. All accommodation must be vacated by 11:00 am on the day of departure, and keys provided must be returned by 11:00 am on that day. Keys must be collected and returned to the key safe box outside the property.
If there is any delay in vacating the accommodation beyond the agreed time, a full day’s rental is charged to the client.
Keys must be returned to the key collection point as per your check-in information sheet. Failure to return keys and loss of keys will incur a £10 charge per key to cover the cost of replacement of keys.
8. SMOKING
Smoking is not permitted in any StayAgain property. A surcharge of £150 will be made if evidence of smoking is discovered in our accommodation.
9. ILLEGAL DRUGS
The consumption or possession of illegal drugs is strictly prohibited, and incidents will immediately be passed on to the police to deal with accordingly. You will be requested to depart your accommodation immediately, with no refund given.
10. LIABILITY
We use all reasonable efforts to try to ensure that the accommodation offered by us is properly arranged and that the suppliers of the accommodation maintain reasonable standards. We accept responsibility for taking reasonable care in the organisational aspects of the stay, but we are not liable and cannot be held responsible for the actions of other property dwellers or owners, providers of transport or any other suppliers involved in your stay.
We cannot be held responsible for the loss or damage to any fixtures and fittings, goods or personal belongings at the accommodation. We are specifically not liable for events outside our reasonable control or if there has been no default or neglect by us, and in no event shall we be liable for any special, indirect or consequential loss, including loss of profit. This limitation does not apply to fatal or other personal injury resulting from our negligence or that of our employees. We strongly recommend that all clients obtain appropriate travel and personal insurance coverage.
11. INJURY OR LOSS
StayAgain cannot be held responsible for any personal injury, loss or damage to personal effects, howsoever arising at the accommodation.
Neither we, nor our representatives, can be held responsible for any circumstances beyond our control, including, but not limited to, mechanical breakdown, illness or failure of any public service supply.
12. FORCE MAJEURE
We regret that we cannot accept liability for any loss, damage or additional expense where the booking needs to be altered or cancelled, or we are unable to perform our contractual obligations due to events of ‘Force Majeure’. In these Booking Conditions, ‘Force Majeure’ means any event which could not have been reasonably foreseen, or the consequences could not have been reasonably avoided, by the suppliers of the relevant services in question or us, even with the exercise of all due care. Such events may include war or threat of war, civil strife, terrorist activity, industrial dispute, natural or man-made disaster, fire, adverse weather conditions and all similar events outside our or the relevant suppliers’ control.
13. RIGHTS OF ACCESS
Representatives of StayAgain or their subcontractors have the right of access to the property at any time, with due regard to the convenience of the occupier, for the purpose of inspection of the property and carrying out any essential repair or maintenance work.
14. COMPLAINTS
We do not expect and certainly do not want dissatisfied customers, but if you are not entirely satisfied with the service offered, you should notify any complaint to your hosts as soon as possible, or email D.White@periscopeprogrammes.com . StayAgain will take all reasonable steps to resolve the problem. StayAgain shall not have any liability for any complaint submitted after the completion of the rental period.
15. USAGE & NUISANCE BEHAVIOUR
The properties cannot under any circumstances be used for partying, playing loud music or general nuisance behaviour. Guests must have regard for other occupants in the building. Loud music cannot be played after 10 pm and before 8 am. StayAgain management reserve the right to terminate your stay and contract if they deem such behaviour has occurred. In case of such a breach, the FULL security deposit will be retained by StayAgain. No refund will be made if such behaviour is deemed to have occurred.
16. TERMINATION BY STAYAGAIN
StayAgain has the right to terminate a booking at any time on the grounds of abuse to the host(s) or other guests, mistreatment of the property or criminal activity on the part of those occupying the rooms or their guests. In such circumstances, StayAgain is not obliged to provide or locate alternative accommodation. The period of notice and the proportion of refund are at the discretion of StayAgain.
17. INTEREST
Interest on overdue invoices shall accrue from the date when payment becomes due, from day to day, until the date of payment, at a rate of 4% above Lloyds TSB Bank PLC’s base rate in force at the time and shall accrue at such a rate after, as well as before any judgment.
18. INFORMATION
All information supplied by StayAgain is given in good faith and is based on information available at the time. All reasonable measures have been taken to ensure the accuracy of any statement made either in writing or otherwise, but StayAgain is not liable for any variation however caused.
19. LAW & JURISDICTION
These conditions and terms of the contract and all matters arising therefrom are subject to the law of England and Wales, and in the event of a dispute, the client will be subject to the exclusive jurisdiction of the courts of England and Wales.
20. ACCEPTANCE OF TERMS AND CONDITIONS / CONTRACT OF HIRE
All bookings are subject to these terms and conditions that are deemed to have been accepted in full by the occupier and all persons in the party.
PAYMENT OF DEPOSIT OR ROOM FEE ALSO INDICATES ACCEPTANCE OF THESE TERMS AND CONDITIONS.